Payment and shipping
Payment
When you are ready to finalise payment on your purchase, you have several payment options.
Direct deposit
You can directly deposit the total amount (including shipping charges) to the following bank account:
Name : John Hodson
Bank : St George Bank
BSB : 112879
Acc No: 453533221
Please use your name as a reference for us to collate the correct order, and, if available, deposit receipt or reference number. You can then either e-mail your order with your name, shipping address, SKU number, description, quantity required, and size or colour (if applicable) to team(at)sportingoutbacksupplies.com.au. Alternatively, you may phone us on 0408 652 005 with your order details as above.
We will send your order as soon as payment is received. If your payment is not received within 3 business days of when the order is placed, we reserve the right to cancel your order.
Paypal
Purchasing online with your credit card or bank transfer is the simplest and most convenient way of shopping. We take payment by VISA, MasterCard and direct bank transfer through Paypal which offers safety and security in online payments.
Offline phone payment (processed through Square)
If you are still not comfortable paying online, that's fine. You can place the order and choose "Phone Ordering" as payment method and then call us with your credit card details. Please note that if your payment is not received within 3 business days of when the order is placed, we reserve the right to cancel your order.
If you have other enquiries, please call us on 0408 652 005.
Delivery
Standard delivery costs
We understand that you will want your products delivered as quickly as possible. We will process and dispatch the order as soon as the full payment is received for your order. All items will be sent via Australia Post. However, we cannot be responsible for delays by Australia Post which are outside of our control. Delivery is generally 5 to 7 working days, and can be quicker than that depending on location. To ensure efficient delivery, please ensure that your address (including post code) and mobile phone number are correct.
Our delivery costs (which include packaging and postage costs) are as follows:
Order sub-total Delivery costs
$0 to $50 $10.90
$50.01 to $150 $14.80
$150.01 to $250 $18.60
$250.01 to $500 $25.00 (including insurance)
$500.01 to $800 $35.00 (including insurance & signature on delivery)
$800.01 to $1,000 $40.00 (including insurance & signature on delivery)
$1,000.01 to $1,500 $52.00 (including insurance & signature on delivery)
$1,500.01 and over $58.00 (including insurance & signature on delivery)
Additional delivery costs on certain products and bulk orders
Due to the size and weight of some items such as heavier dog dummies and big launcher set, an additional amount will be added automatically for the item ordered.
For bulk orders, we may have to obtain a freight cost prior to shipping; in such cases, we will contact you for additional shipping amount.
Product availability
Some products may not be 'in-stock' at the time of ordering. If this is the case we will inform you and endeavour to get that those items for you as soon as possible. If the items can no longer be sourced, we will contact you and discuss the alternative products to suit your requirements.
Returns & Exchange Policy
All items unless specified are brand-new and sent in original packaging. Ensuring that our customers are 100% satisfied is of the utmost importance to us. If you are in any way dissatisfied with the product you have received, we will gladly exchange the product for an item of the same value, or you may purchase an item of a higher value and pay the difference. Any exchanges need to be notified and returned to us within 14 days of the date of delivery. All returned items must be returned to us in its original and saleable condition. Boots and clothing must show no sign of having been worn. Excluding faulty items, the postage costs of returned and replacement items are the responsibility of the purchaser.
If you want to return a product to us for an exchange, you can do so through Australia Post. Simply place the returning item in an envelope, satchel or box suitable for mail or courier transport with an explanation why the product is being returned and post to.
Sporting Outback Supplies, PO Box 5, Drummoyne NSW 1470
To complete an exchange, please include with the item a note detailing the name, variety and cost of the new product you require. If there is a difference in the price of the products involved in the exchange, please tell us how you would like to pay the difference.
We do not usually accept a return of products for a 'change of mind'. However, if we do exercise our discretion to accept a return of any product for your change of mind, a re-stocking fee of 15% will be deducted from the refund of the cost of the returned item. For the avoidance of doubt, postage costs of the product originally ordered and of the returned items are the responsibility of the purchaser.