Shipping

 

Standard delivery costs

We understand that you will want your products delivered as quickly as possible. We will process and dispatch the order as soon as the full payment is received for your order. All items will be sent via Australia Post. However, we cannot be responsible for delays by Australia Post or Fastway Courier which are outside of our control. Delivery is generally 5 to 7 working days, and can be quicker than that depending on location. However, in times of COVID-19, delivery may be delayed, which is something that is out of our control. To ensure efficient delivery, please ensure that your address (including post code) and mobile phone number are correct.

Our delivery costs (which include packaging and postage costs) are as follows:

Order sub-total                           Delivery costs

  $0 to $50                                       $9.30

  $50.01 to $150                             $12.70

  $150.01 to $250                           $16.90

  $250.01 and above                           $20

 

Additional delivery costs on certain products

Due to the size and weight of some items such as value-packs of heavier dog dummies and cased launchers, an additional amount (as noted in the description of the relevant items) will be added automatically for the item ordered.

For bulk orders, we may have to obtain a freight cost prior to shipping; in such cases, we will contact you for additional shipping amount.

Australia Post only insures an item for $100. As some of our products are valuable items, we have included an additional insurance cost for some specific items which are noted in the description of those items and which will be seen at checkout.