Standard delivery costs
We understand that you will want your products delivered as quickly as possible. We will process and dispatch the order as soon as the full payment is received for your order. All items will be sent via Australia Post (or Fastway Courier, if service is available). However, we cannot be responsible for delays by Australia Post or Fastway Courier which are outside of our control. Delivery is generally 5 to 7 working days, and can be quicker than that depending on location. To ensure efficient delivery, please ensure that your address, including post code, is correct.
Our delivery costs (which include packaging and postage costs) are as follows:
Order sub-total Delivery costs
$0 to $50 $8.50
$50.01 to $150 $12
$150.01 to $250 $16
$250.01 and above $20
Additional delivery costs on certain products
Due to the size and weight of some items such as value-packs of heavier dog dummies and cased launchers, an additional amount (as noted in the description of the relevant items) will be added automatically for the item ordered.
For bulk orders, we may have to obtain a freight cost prior to shipping; in such cases, we will contact you for additional shipping amount.